Overview

Dearborn Dialing Services (“Dearborn Dialing,” “we,” “us,” or “our”) provides outsourced calling, customer and prospect follow-up, appointment-setting, and CRM support services for businesses.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, communicate with us by phone, email, or SMS text message, or otherwise interact with our business.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of information:

• Contact Information: Name, phone number, email address, mailing address, and other contact details you provide.
• Business Information: Company name, industry, and information you provide about your business or service needs.
• Communication Information: Information contained in communications with us, including call notes, call recordings where applicable, SMS messages, emails, and other correspondence.
• Website Information: Information such as IP address, browser type, device information, pages visited, and other information collected through standard website technologies.

How We Use Information

We may use information we collect to:

• Respond to inquiries and requests.
• Provide and manage the services requested.
• Schedule, confirm, and manage appointments.
• Communicate with you by phone, email, or SMS.
• Maintain business and customer records.
• Improve our website, services, and communication processes.
• Maintain security and prevent misuse.
• Comply with applicable legal and regulatory requirements.
• Enforce our agreements and protect our rights.

SMS & Text Messaging

Dearborn Dialing Services may send SMS text messages to individuals who have provided appropriate consent through our website, a phone conversation, or another applicable opt-in method.

Text Messaging Program Details

• Message types may include appointment confirmations, reminders, follow-up communications, and service-related messages.
• Message frequency varies depending on your interactions with us and the applicable messaging program.
• Message and data rates may apply depending on your mobile carrier and plan.
• Reply STOP at any time to opt out of receiving further SMS messages.
• Reply HELP for assistance or contact us using the information provided on our Contact page.
• Carriers are not responsible for delayed or undelivered messages.

Mobile information, including phone numbers and SMS consent records, will not be sold, rented, or shared with third parties or affiliates for their independent marketing or promotional purposes.

SMS opt-in data and consent are used solely for purposes related to the applicable messaging program and providing the services requested by the consumer. SMS consent is not transferred or sold to third parties for unrelated marketing purposes.

Consent to receive SMS messages is not a condition of purchasing goods or services from Dearborn Dialing Services.

Sharing Information

We do not sell personal information.

We may share information only as reasonably necessary to operate our business and provide requested services, including with:

• Service providers that support our business operations, such as calling, SMS, calendar, hosting, and email providers.
• Businesses or organizations involved in fulfilling an appointment or service requested by you, where applicable.
• Legal or regulatory authorities when required by law or when necessary to protect our rights, property, or safety.

Service providers are expected to use information only for the purposes for which it is provided and as permitted by applicable agreements and law.

Client-Provided Information

Dearborn Dialing Services may receive customer or prospect information from business clients in connection with the services they request.

Clients are responsible for ensuring that information they provide to Dearborn Dialing Services is collected and used in accordance with applicable laws, regulations, and required permissions.

We use client-provided information only to perform the services requested by the applicable client and in accordance with our agreements and applicable requirements.

Cookies & Website Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, and improve the user experience.

You may control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, use, alteration, or disclosure.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices & Rights

Depending on applicable law, you may:

• Opt out of SMS messages by replying STOP.
• Request correction or updating of your contact information.
• Request deletion of personal information, subject to applicable legal and recordkeeping requirements.
• Contact us with questions about our privacy practices.

Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so that we can review and take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Dearborn Dialing Services
Phone: 734-360-8910
Email: support@dearborndialing.com
Address: Dearborn, Michigan